New year, New Administrator? Suntera Global can make ‘the switch’ easy and seamless

At a time of year traditionally associated with new starts and change for better, now might well be the opportunity some asset managers have been looking for to improve processes and rectify some of the servicing issues that have been lurking in the background.

Perhaps the current administrator is withdrawing from the market; perhaps the manager’s objectives have changed; perhaps the administrator is not evolving in step with the manager in terms of technology, sector or strategy; perhaps costs have escalated, or service provision has dropped.

Whatever the driver, for Suntera Global’s Head of Fund Services in the Isle of Man, Alex Stokoe, the fresh start a new year offers represents an opportunity to take the plunge and look for a provider that can meet an asset manager’s changing objectives and needs – and it needn’t be a difficult or disruptive transition.

“A change in administrator and transition of fund administration services gives you the potential to improve governance, increase efficiencies, and review and streamline procedures, whilst developing bespoke tailored client reporting,” says Alex.

He outlines several benefits to making a change in administrator:

• Enhanced Governance: improve oversight and accountability across systems, compliance responsibilities and processes.
• Increased Efficiencies: streamline operations to enable better quality outputs and more efficient performance.
• Process Review and Enhancements: assess current procedures and implement improvements for greater effectiveness and risk mitigation.
• Customise Reporting: develop tailored reporting solutions to meet specific and evolving client needs and provide additional insights.
• Fresh Perspective and Building of New Relationships: bring in new ideas and approaches to address existing challenges and opportunities.
• Leadership and Communication: utilise strong team collaboration and communication through improved leadership.
• System Quality: move to ‘best-in-class’ fund administration systems to enable streamlining and automation of workflows.
• Cost Optimization: Identify and reduce inefficiencies to lower costs and improve resource allocation.

And the proof is in the (post-Christmas) pudding, with Suntera Global having supported a number of fund managers who have made the switch in recent months.

As one said:

“We moved our fund administration services to Suntera when our previous provider decided to withdraw from our area of the market. We found Suntera to be proactive in their onboarding process particularly in their assistance in overcoming the various obstacles raised by the tight timescale. 

“We had excellent communication from Suntera and were kept fully up to date throughout the onboarding process. We are now fully onboarded and are enjoying an excellent relationship with and service from Suntera. We would certainly highly recommend Suntera for their proactive, problem-solving and professional approach.”

Ian Horswell, Global Head of Business Development – Funds, agrees, adding:

“Ultimately, the manager-administrator dynamic is all about good relationships. Making sure an administrator’s culture, vision, technology and capabilities align with a manager’s is really important – and at the outset of a new relationship, having those deep conversations and making a plan that clearly sets out objectives and expectations will ensure a new relationship gets off to a good start and endures – unlike some other New Year’s resolutions.”

Find out more about making the change to Suntera Global on our Funds overview page, or get in touch with our funds experts using the details below.

Key Contacts:

        Alex Stokoe

        HEAD OF FUNDS – ISLE OF MAN

        View Bio        |        Email Alex        |        LinkedIn

        Ian Horswell

        HEAD OF BUSINESS DEVELOPMENT - EMEA & APAC

        View Bio        |        Email Ian        |        LinkedIn